Troubleshooting
Why is my profile ad still under moderation?
Please allow up to 24 hours for your profile to be moderated. If it has been longer than 24 hours and your profile has not been moderated, your profile may be incomplete.
Why won’t my photos upload?
NZ Pleasures is currently experiencing an issue with our images application. Should you have problems uploading an image please email us at customerservice@nzpleasures.co.nz for assistance.
Why is my cover image not a video?
The cover image that appears at the top of your profile will only appear as a video when you have an active video add-on. When you do not have an active video add-on, the image at the top of your profile will remain as your chosen cover image.
Why can’t I see my profile ad?
If you can’t see your profile ad in the NZ Pleasures directory your profile ad is either: Under moderation Set to “hidden” Your subscription has expired Profile Under Moderation If your profile is currently under moderation you will see a blue bar at the top of your profile, that looks like this: Hidden Profile If you profile is hidden you will see a yellow bar at the top of your profile, that looks like this: To change your profile ad from hidden to visible: Select “view my ad” at the top right of the screen Click the eye icon next to your edit profile pencil icon Switch from hidden to visible and click update. Your subscription has expired If you have logged into NZ Pleasures and cannot see the “View My Ad” button, it means your subscription has expired. On the “edit profile” page you’ll see a notification stating that […]
How can I change my profile name?
To change your profile name: Click the dropdown next to your profile name (top right) Select ‘My Account’ from the dropdown menu Choose ‘My Details’ from the menu bar From here you can change your first and last name, as well as your display name *Note: if you have entered your legal name at check out instead of your working name, please get in touch with us at customerservice@nzpleasures.co.nz to amend this.