Troubleshooting
Why is my profile ad still under moderation?
Please allow up to 24 hours for your profile to be moderated. If it has been longer than 24 hours and your profile has not been moderated, your profile may be incomplete.
Why won’t my photos upload?
NZ Pleasures is currently experiencing an issue with our images application. Should you have problems uploading an image please email us at customerservice@nzpleasures.co.nz for assistance.
Why is my cover image not a video?
The cover image that appears at the top of your profile will only appear as a video when you have an active video add-on. When you do not have an active video add-on, the image at the top of your profile will remain as your chosen cover image.
Why can’t I see my profile ad?
If you can’t see your profile ad in the NZ Pleasures directory your profile ad is either: Under moderation Set to “hidden” Your subscription has expired Profile Under Moderation If your profile is currently under moderation you will see a blue bar at the top of your profile, that looks like this: Hidden Profile If you profile is hidden you will see a yellow bar at the top of your profile, that looks like this: To change your profile ad from hidden to visible: Select “view my ad” at the top right of the screen Click the eye icon next to your edit profile pencil icon Switch from hidden to visible and click update. Your subscription has expired If you have logged into NZ Pleasures and cannot see the “View My Ad” button, it means your subscription has expired. On the “edit profile” page you’ll see a notification stating that […]
How can I change my profile name?
To change your profile name: Click the dropdown next to your profile name (top right) Select ‘My Account’ from the dropdown menu Choose ‘My Details’ from the menu bar From here you can change your first and last name, as well as your display name *Note: if you have entered your legal name at check out instead of your working name, please get in touch with us at customerservice@nzpleasures.co.nz to amend this.
Why was my photo declined?
Declined photos happen because they do not fit within the image guidelines. In addition, photos are declined if they’re in the incorrect image gallery. For instance, revealing photos should be uploaded only to the VIP gallery. Please review this list of Do’s and Don’ts.
Why can’t I see the edit profile, hide profile and available now icons on my profile?
Icons on your profile, such as the edit pencil, the hide profile eye and the available clock, will only show when you’re logged in. You must be logged in, in order to see these icons. For more information on what all your profile icons mean, see this useful article. If you are logged out you will not be able to see these icons or make changes to your profile.