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  1. Knowledge Base
  2. Troubleshooting
  3. Why can’t I see my profile ad?

Why can’t I see my profile ad?

If you can’t see your profile ad in the NZ Pleasures directory your profile ad is either:

  • Under moderation
  • Set to “hidden”
  • Your subscription has expired

Profile Under Moderation

If your profile is currently under moderation you will see a blue bar at the top of your profile, that looks like this:

Profile under moderation alert bar - "Your profile is currently in moderation. Click on the (pencil) icon to edit your profile. When you're ready, click on the (shield) icon to send for review.

Hidden Profile

If you profile is hidden you will see a yellow bar at the top of your profile, that looks like this:

Hidden profile alert - "Your profile is currently hidden. Click on the (eye) icon to make it visible in the directory."

To change your profile ad from hidden to visible:

  • Select “view my ad” at the top right of the screen
  • Click the eye icon next to your edit profile pencil icon
  • Switch from hidden to visible and click update.

Your subscription has expired

If you have logged into NZ Pleasures and cannot see the “View My Ad” button, it means your subscription has expired.
On the “edit profile” page you’ll see a notification stating that your subscription has run out, it looks like this:

Subscription expired notification - "It looks like your independent membership is paused or has expired. You can check your subscriptions here."

Follow the prompt to re-subscribe to NZ Pleasures.