1. Knowledge Base
  2. Troubleshooting
  3. Why won’t my photos upload?

Why won’t my photos upload?

NZ Pleasures is currently experiencing an issue with our images application. Should you have problems uploading an image please email us at customerservice@nzpleasures.co.nz for assistance. We apologise for the inconvenience.

Photo upload errors usually occur when the chosen media file is not of the correct type, size or display.
NZ Pleasures recommends the following:

Recommended Files and Sizes

  • Optimal images display at 800 x 1200 pixels
  • .jpg files only accepted
  • 10 MB is the maximum image file

Converting images to .jpegs

Often an upload photo error is due to a .gif or .png file type.
Open up the image in paint, publisher, or photo editor/program such as photoshop and save it as a .jpeg. This will solve the uploading issue.

Media sizes

If you are unsure of the size of your image find the image in your file manager, right click on it and select ‘Properties’ in here it will tell you the file size as well as the file type. If your image is too large resize the image using paint, publisher, or photo editor/program such as photoshop. Alternatively we recommend downloading the simple Resize Pictures tool for quick right click image resizing.

Photo upload; right click and select properties to see a files type and sizePhoto upload; right click and select properties to see a files dimensions